Charlotte Family Housing

Charlotte Family Housing
300 Hawthorne Lane
Charlotte, NC 28204
Director of Volunteer Engagement – Lisa Howell
704-355-5488 Ext. 2118

Charlotte Family Housing is a shelter-to-housing program for homeless families. 

The mission of Charlotte Family Housing is to empower homeless families to achieve long-term self-sufficiency through shelter, housing, support services and advocacy.

Families must be working and agree to the CFH model of empowerment and accountability. They also must have the capacity, desire and opportunity for change.

Each year, the combination of low wages, high urban housing costs and generational poverty leaves hundreds of working families in Charlotte in our homeless shelters. The vast majority of families referred to the program are single moms with an average of two children. Working as teacher aids, school cafeteria workers and elderly caregivers, these moms perform some of the most critical low-wage jobs in our community, and some have to work two to three jobs just to make ends meet. While these jobs are crucial, they only pay about $8 to $9 per hour, a meager wage that does not afford our families the economic independence needed to provide the basic necessities for their families – housing, food, clothing, medical, child care and transportation.

Social workers are trained to partner in all aspects of a family’s life to give direction on reaching their goals, especially with financial literacy, vocational counseling, children’s education and health and wellness. They meet the families where they are and help them get to where they want to go.

The people CFH serves (homeless women & children), their approach to helping (help those trying to help themselves) and the results they achieve fit with the CWC direction for taking action to make a difference for the community.

CFH works through five program areas to serve our homeless families:

  • Shelter-to-Housing Placement with a Rental Subsidy: CFH has three shelters that can house a total of 25 families to address the immediate need of homelessness and set a path back for housing, along with vouchers for short-term rental assistance for 100+ families.
  • Clinical Family Social Work: Clinically-trained social workers partner with families to counsel, motivate and intervene in all aspects of the family’s life during their progression in the program.
  • Vocational Counseling: Through collaboration with career development agencies like Goodwill Industries of the Southern Piedmont, our families receive hard and soft skills training to help them become job ready.
  • Volunteer Engagement: CFH provides multiple opportunities for volunteers to engage with families, ranging from one-off events like tutoring a child in a shelter, to short-term engagements where volunteer organizations can host a week of chaperoning at a shelter, to long-term relationship building through Hope Teams (volunteers who are trained and matched with participating families to form intentional relationships of encouragement and support, offering a natural support system that often extends beyond the family’s exit from the program).
  • Empowerment and Accountability: By offering interest-free microloans (for medical emergencies or times of unemployment), interest-free and below-market car loans, matched savings accounts, and a holiday store where families budget for and purchase gifts for a portion of the price, thereby preserving dignity and self-esteem, increasing personal accountability, and decreasing dependency.

Read more about CFH at their web site and by reviewing the documents below: